e-Gate
FAQs
Q：Is having a criminal record a disqualifier for e-Gate?
Ａ：e-Gate is a risk-based approach to facilitate the entry of pre-approved travelers.
Applicants may not qualify for e-Gate participation if they:
- Provide false or incomplete information on the application;
- Have been convicted of any criminal offense or have pending criminal charges, including outstanding warrants;
- Have any adverse record including travel ban, violation of laws in Taiwan and Korea, or involvement of terrorist activities.
- Are subjects of an investigation by any central or local law enforcement agency;
- Are inadmissible under Taiwan immigration regulations; or if they cannot satisfy NIA of their low-risk status or meet other requirements.
Q：My passport is renewed, how can I update my passport information?
Ａ：When an enrolled Singapore registrant renews his/her passport, he/she must enroll again.
Q：After I acquire e-Gate membership, do I still need to fill out the arrival card for using e-Gate?
Ａ：You will still need to complete the Arrival Card online (https://niaspeedy.immigration.gov.tw/webacard/) before using e-Gate for every visit to Taiwan. (Applicant failing to complete Online Arrival Card has to go through manual counter for passport inspection.)
Q：Are children eligible to enroll in e-Gate?
Ａ：e-Gate applicants must be aged 12 or above, and at least 140 cm tall.